a worker told us we would have to talk to the manager. >> reporter: can you just tell us how many food carts and how many food trucks you serve? >> you'll have to talk to the manager. >> reporter: he claims the boss was stuck in traffic. but after two hours waiting for answers? >> reporter: you told us the manager was coming. >> yes, but he will not be able to come today. >> reporter: we've waited two hours. >> i'm sorry, he's not here. >> reporter: so he's not stuck in traffic. >> he's not able to come. he's stuck in traffic. >> reporter: inspectors cited rodent droppings and no towels or soap. that food warehouse and the restaurants all passed reinspection, all back in business even before we visited. >> let's talk about one of those critical violations. you talk about again and again, it can be such a big impact on people's safety. the hot water. >> reporter: it's one of the most common reasons to shut down a restaurant, operating with no hot water which means they can't sterilize the pots and pans in the kitchen and they can't wash their hands in the bathroom. >> is over bathroom